Real-time visibility
& control for
real-time analysts.
One place that sees every queue, channel, and tool on your floor, live, so the floor can run itself:
- Alerts reach the agents who own the problem
- Concurrency rises when a channel backs up
- German phone agents move onto German chats the second that queue flips
Watch
Every queue, agent, and SLA on your floor, live to the second. 1,500+ metrics across 20+ integrations, in one place.
Act
Thresholds on any metric. A breach alerts the agents who own it, or fires an automation outright.
Explain
AI classifies every conversation as it closes: reasons, sentiment, CSAT in 25+ languages. When leadership asks about 11:20, the answer is waiting.
"They're actively assisting us in addressing some of our most significant challenges, including optimizing our live support staffing and alerting."
"Qvasa AI is a game-changer! The categorizations, the contact reasons, Inferred CSAT/DSAT - all the insight we need without spending unnecessary time sorting through tickets."
"I used to spend hours creating and maintaining custom field reports in Zendesk Explore, only to get a surface-level understanding of what was happening with my teams. It's truly a breath of fresh air."
"They've turned messy, hard-to-use reporting into clean, actionable insights that our team can actually rely on and put to work."
See your floor live.
Start free, or watch it run on your own queues in a 30-minute demo.