Your chat traffic, live to the millisecond.
Real-time analytics across chat, SMS, and WhatsApp keeps CX ops one step ahead of demand.
Upgrade to Qvasa Enterprise for boundless dashboards, AI-powered filters, and alerts that hit Slack in under a minute.
Staff, monitor, and prove live-chat SLAs in one place
See queue health in milliseconds-not minutes
Track open conversations, longest wait time, agents online, and chats per rep as they change. Ops leads spot spikes instantly; execs see live KPIs on a wallboard.
Drag-and-drop dashboards for every stakeholder
Hundreds of widgets-bar, line, scorecards-drop into place. Filter by channel, tag, brand, or AI label, then share a pin-secured link with partners who need SLA proof.
Minute-level alerts keep wait times tame
Enterprise checks any metric every 60 s and pings Slack, email, or SMS when thresholds hit. Auto-ack avoids alert spam; manual mode keeps nudging until resolved.
Viewer-filtered agent dashboards
Give agents a self-serve view of their own live stats-AHT, chats in progress, CSAT-without extra permissions work. Managers stay focused on coaching, not data pulls.
What you get on Professional & Enterprise
| Basic | Professional | Enterprise | |
|---|---|---|---|
| Features | Free/Essentials | Request a Demo | Request a Demo |
| Real‑time Zendesk ingest | Included | Included | Included |
| Real‑time Sunshine Conversations ingest | Not included | Included | Included |
| Auto‑refresh (TV mode) | Not included | Included | Included |
| Historical backfill (pre‑install) | Not included | Not included | Included |
| Drag‑and‑drop builder | Included | Included | Included |
| Metric library channels | Support | Support + chat + voice | Full library |
| Max dashboards | Limited | Unlimited | Unlimited |
| Open conversations & wait‑time | Not included | Included | Included |
| Agents online / in chats | Not included | Included | Included |
| Ticket metrics(backlog, CSAT…) | Included | Included | Included |
| Conversation‑level metrics | Not included | Included | Included |
| Filter by any field(tags, groups…) | some | Included | Included |
| CSV export of drill‑ins | Not included | Included | Included |
| Pin‑secured public link | Not included | Included | Included |
| Threshold alerts on widgets | Hourly | 10min | 1min |
| Alert channels | Slack · Email | Slack · Email | Slack · Email |
| Viewer‑filtered agent dashboards | Not included | Included | Included |
| Live API access | Not included | Not included | Included |
| 99.999% uptime SLA | Included | Included | Included |