See every metric the moment it happens screenshot

See every metric the moment it happens

Queue, wait-time, CSAT and more update in milliseconds-so you can operate with confidence.

Unlock unlimited boards, the full widget library, and sub-second refresh with Qvasa Enterprise.

See CX activity as it happens-no more blind spots

Instant pulse on every channel

Instant pulse on every channel

Watch queue length, average wait, AHT, and live chats > 10 min roll in from Zendesk, Sunshine, and Quiq in real time. You’ll know the moment you need to pull in extra agents-or send them home early.

One-click drill-ins down to the ticket

One-click drill-ins down to the ticket

Click any spike or datapoint to open the exact tickets-and every message-in Qvasa’s own copy. Slice further, export to CSV, or assign follow-ups without leaving the dashboard.

Drag-and-drop dashboards you shape

Drag-and-drop dashboards you shape

Drop in widgets from our growing library-charts, leaderboards-and resize them any way you like. Add filters for tags, groups, AI categories… anything in Qvasa.

Pin-secured TV mode & threshold alerts

Pin-secured TV mode & threshold alerts

Auto-refresh turns any screen into a wall-board. Set thresholds on a widget and Qvasa pings Slack, email, or SMS the minute you’re about to miss SLA.

Viewer-filtered agent dashboards

Viewer-filtered agent dashboards

Give reps a link that shows *only* their own KPIs-no extra Zendesk roles to juggle. Managers stay focused on coaching, not permissions.

What you get on Professional & Enterprise

Basic Professional Enterprise
Features Free / Essentials Request a Demo Request a Demo
Real-time Zendesk ingest Included Included Included
Real-time Sunshine Conversations ingest Not included Included Included
Auto-refresh Not included Included Included
Historical backfill (pre-install) Not included Not included Included
Drag-and-drop builder Included Included Included
Widget library size Core ticket Ticket + chat Full library
Max dashboards Limited Unlimited Unlimited
Ticket metrics (AHT, backlog, CSAT) Included Included Included
Chat / conversation metrics Not included Included Included
Standard Zendesk attrs filters Included Included Included
Limited custom fields (checkbox / dropdown / multiselect) Included Included Included
Full field filtering (all custom, text, org, groups…) Not included Included Included
Ticket drill-in (metadata) Included Included Included
Ticket drill-in (metadata & conversation) Not included Included Included
Pin-secured public link Not included Included Included
Threshold alerts on widgets Hourly 10 min 1 min
Alert channels Slack · Email Slack · Email Slack · Email · SMS
Viewer-filtered agent dashboards Not included Included Included
CSV export Not included Included Included
Live API access Not included Not included Included