Welcome to Qvasa! Our platform enhances your customer support operations with advanced features like real-time alerting, AI-driven insights, agent performance analytics, and comprehensive CSAT analysis, all integrated seamlessly with Zendesk.
Stay Ahead with Real-Time Alerts.
Our alerting and monitoring system promptly notifies you of significant trends and ticket volume surges, enabling quick response to evolving customer needs and maintaining service excellence.
Intelligent Insights at Your Fingertips.
Qvasa's AI Questions feature leverages cutting-edge GPT technology to intelligently tag both historical and upcoming customer tickets. This allows your team to not only understand current customer concerns but also to trace and analyze the evolution of issues over time. By codifying customer interactions, Qvasa offers unparalleled insights into the trendlines of customer issues, enabling proactive management and strategic planning.
Empower Your Agents.
Track and enhance agent performance through detailed analytics. Understand who excels and where support can be improved, leading to a more effective and efficient support team.
Deep Dive into Customer Satisfaction.
Our CSAT Analysis tool, formerly known as auto insights, provides in-depth analysis of customer satisfaction scores, helping you pinpoint areas for improvement and celebrate successes.
User-Friendly and Efficient.
Get started effortlessly with Qvasa's intuitive interface. Enjoy seamless integration with your existing Zendesk setup for immediate impact on your operations.
Driven by Expertise.
Behind Qvasa is a dedicated team of data scientists, engineers, and customer support experts, all working together to deliver a top-tier customer support experience.