About Qvasa
Welcome to Qvasa, where we revolutionize customer support operations through innovation and intelligence. Our platform integrates seamlessly with Zendesk to provide a comprehensive suite of tools designed to enhance your support team's performance and customer satisfaction. From real-time alerting to AI-driven insights, Qvasa is your partner in delivering exceptional customer experiences.
Our Mission
Our mission is to empower businesses to deliver superior customer support by providing them with the tools and insights they need to understand, manage, and optimize their customer interactions. We believe that great customer service is the key to building lasting relationships and driving business success.
Our alerting and monitoring system promptly notifies you of significant trends and ticket volume surges, enabling quick responses to evolving customer needs and maintaining service excellence.
Qvasa's AI Analytics feature leverages cutting-edge technology to automatically tag customer tickets, providing deep, actionable insights into trends and helping you manage issues proactively.
Track and enhance agent performance through detailed analytics. Identify top performers and areas for improvement to build a more effective and efficient support team.
Our CSAT Analysis tool provides in-depth analysis of customer satisfaction scores, helping you pinpoint areas for improvement and celebrate successes.
Get started effortlessly with Qvasa's intuitive interface. Enjoy seamless integration with your existing Zendesk setup for immediate impact on your operations.
Our Values
- Innovation: We are committed to pushing the boundaries of what’s possible in customer support technology.
- Customer-Centricity: Our customers' success is our success. We focus on delivering tools that truly enhance customer interactions.
- Transparency: We believe in open communication and honesty in all our dealings, both with our team and our customers.
- Continuous Improvement: We are always learning, evolving, and improving to ensure we stay at the forefront of the industry.
Our Team
Behind Qvasa is a dedicated team of data scientists, engineers, and customer support experts, all working together to deliver a top-tier customer support experience.
What Our Customers Say
Don’t just take our word for it—here’s what our customers have to say about Qvasa:
- "Qvasa has been an incredible partner to work with! They're actively assisting us in addressing some of our most significant challenges, including optimizing our live support staffing and alerting. They are continuously pushing to improve the platform. Looking forward to what they have in store for us in the next couple of months." - Bilt Rewards
- "The perfect solution to gaps found in Zendesk Explore. Amer, Bobby and Matt are a fast paced team that are constantly making suggested improvements and quick to hop on top of things. Qvasa helped our team to identify a trend we didn't know about (without having to sift through 1,000's of tickets) and solve it fast. How are you supposed to report on an issue you don't know about? Use Qvasa!" - Angel Studios
- "Between the dynamic dashboards and the alerting and monitoring, this app is solving problems left and right! The Qvasa team is always ready and willing to discuss additional features and improvements. We absolutely love working with Amer, Bobby, and Matt!" - Laplante Management
Join Our Community
Ready to optimize your customer support operations? Get started with Qvasa today and experience the difference.
Request a demo