About Qvasa
Qvasa turns every conversation into operations signal—instantly. We plug into Zendesk (and the messaging tools your team lives in) to stream live metrics, trigger smart alerts, and surface product insights without manual triage or CSV exports. Whether you’re running a 10-person desk or a 1,000-agent operation, Qvasa gives you the shared truth to staff confidently, coach faster, and fix what matters.
Our Mission
Operate support in real time. We build tools that collapse the gap between what’s happening and what you do about it—so leaders see risk sooner, agents get clearer feedback, and customers feel the difference.
Every KPI updates in milliseconds—queue length, wait time, AHT, agent load, and more. Drag-and-drop boards for the floor, exec views for the war room, and pin-secured links for anyone who needs eyes on performance.
Set guardrails once and let Qvasa watch the wall of metrics for you. When something slips—backlog spikes, CSAT dips, breach risk—we notify the right channel (Slack, email, SMS) with noise-control built in.
Scorecards managers trust, self-serve dashboards agents can actually use. Compare solver-only vs any-assignee CSAT, first-touch after assignment, and other nuanced time metrics you won’t find in Explore.
Automatic contact reasons, product signals, and inferred CSAT—generated from the conversation itself. Filter by AI labels like any other field and drill straight into the tickets behind the trend.
Track satisfaction by solver and by any assignee, then pair it with concise DSAT reasons to reveal what’s actually driving churny moments and how to fix them.
Our Values
- Operator first: Ship features that move SLAs, not vanity charts.
- Speed with substance: Real-time by default; accuracy never optional.
- Clarity: One shared truth across teams beats ten conflicting reports.
- Trust: Data privacy and reliability are table stakes—treat them that way.
Our Team
We’re a group of engineers, data folks, and CX operators who’ve felt the pain of “refresh and hope.” We build with customers in the loop and ship fast, because your queue won’t wait.
What Our Customers Say
- “Qvasa gives us a live view of demand and staffing. We make decisions in minutes—not weeks of reporting.” — Bilt Rewards
- “It surfaced patterns we couldn’t see in Explore and pointed us straight to fixes—without combing through thousands of tickets.” — Angel Studios
- “Dashboards and alerting solve problems before they escalate. The team is fast, collaborative, and relentlessly helpful.” — Laplante Management
Run support in real time
See how teams use Qvasa to staff smarter, coach faster, and fix the right things first.
Request a demo