AI analytics that read every ticket so you don’t have to.
Contact reasons, product gaps, and inferred CSAT. Generated automatically in real-time.
Turn every past and future Zendesk conversation into instant, AI-powered insight with Qvasa Enterprise
MaintainX
Qvasa AI is a game-changer! The categorizations, the contact reasons, Inferred CSAT/DSAT- QVasa provides us with all the insight we need without us having to spend unnecessary time sorting through tickets to find relevant information to analyze.
Turn every Zendesk conversation into product & CX insight-automatically
Contact reasons generated on every ticket
AI assigns a 3-7 word root-cause to each ticket the moment it lands-no manual triage. Reasons auto-reuse existing labels to keep your taxonomy clean.
Drill into tickets with your own words
Ask your own follow up questions directly on subsets of tickets.
Zero-setup product feedback
Out-of-the-box AI splits tickets into Deficiencies, Confusions, Agent Interventions, then drills deeper with follow-up prompts so PMs know exactly what to build next.
Inferred CSAT-plus the ‘why’ behind DSAT
Every unrated ticket gets an AI CSAT score, and dissatisfied ones get a concise 3-7 word reason. Track hidden sentiment trends and filter dashboards by frustration themes.
AI Analytics - Enterprise Only
| Enterprise | |
|---|---|
| Features | Request a Demo |
| Data capture & latency | |
| Real-time Zendesk ingest | Included |
| Real-time Sunshine Conversations ingest | Included |
| Scope ingest to subsets | Included |
| Reclassify on ticket updates | Included |
| Reads internal & side convos | Included |
| Multi-language input | Included |
| Fixed AI categorization | |
| Enable fixed tagging | Included |
| Multi-category tagging | Included |
| Unlimited nested tagging | Included |
| Weighted category scores | Included |
| Guidance text per category | Included |
| No manual overrides (by design) | Included |
| Generative extraction | |
| Custom generative workflows | Included |
| Attach to fixed categories | Included |
| Min / max word length | Included |
| Seed initial values | Included |
| Reuse existing generative values | Included |
| Merge / manage values (coming) | Included |
| Out-of-the-box AI packs | |
| Contact Reason (New→Close) | Included |
| Product Contact buckets | Included |
| Product bucket follow-ups | Included |
| Inferred CSAT | Included |
| DSAT reason (3–7 words) | Included |
| AI ticket summaries | Included |
| Reporting & filtering | |
| AI values behave as filters | Included |
| Stack unlimited filters | Included |
| Searchable AI filter lists | Included |
| AI widgets (top reasons, trends) | Included |
| AI drill-in prompts on subset | Included |
| Alerting (AI-aware) | |
| Alert on AI category spike | Included |
| Alert on AI output keyword | Included |
| Alert cadence minimum | 1 min |
| Alert channels | Slack · Email · SMS |
| Auto-acknowledge / manual escalate | Included |
| Webhook (coming) | Soon |
| Data access | |
| Manual CSV export | Included |
| Scheduled CSV exports | Included |
| AI fields in CSV export | Included |
| API access (incl. AI fields) | Included |
| Governance & data control | |
| Admin-only workflow creation | Included |
| Historical reprocess on guidance change | Included |
| Volume safeguards | Contact us |
| Data not used to train models | Included |
| Data residency | US or EU |
| Data purge controls | Included |
| AI outputs honor ticket retention | Included |