AI Analytics
Revolutionize your support with AI-generated insights
Our AI Analytics feature automatically tags support tickets, making it easier to categorize and manage customer issues. Utilize nested tags to drill down into specific categories, and leverage generative tags to capture detailed insights. For instance, a ticket can be tagged as 'Technical Issues', with a nested tag of 'Software Bugs', and a generative tag asking, 'What is the bug?'.
Overview:
Harness the power of artificial intelligence to transform your customer support data into actionable insights. Our AI Analytics feature automatically tags support tickets, categorizes issues, and even provides generative insights, such as predicting customer sentiment or suggesting next steps. With nested tags and customizable categorizations, AI Analytics allows you to drill down into specific areas, uncover hidden trends, and optimize your support strategy. This feature not only saves time but also enhances the accuracy and depth of your analytics.
Benefits:
- Automated Tagging: Reduce manual work with AI-driven tagging that categorizes support tickets based on content.
- Nested Tags: Gain deeper insights by categorizing issues into main and sub-categories, allowing for more detailed analysis.
- Generative Insights: Utilize AI to predict outcomes or suggest actions, adding a layer of intelligence to your support operations.
- Enhanced Data Accuracy: AI improves the precision of your data, ensuring that your decisions are based on reliable insights.
Use Cases:
- Analyzing large volumes of support tickets to identify common issues.
- Enhancing customer satisfaction by predicting potential problems before they escalate.
- Streamlining support operations by automating the categorization process.
Naomi Greenall
Support Operations Specialist,
Angel Studios
Angel Studios
Qvasa helped our team to identify a trend we didn't know about (without having to sift through 1,000's of tickets) and solve it fast!
Custom Workflows
Stay on top of new and existing issues with complex AI workflows
Our AI Analytics feature is fully customizable to fit your use cases. Build your own workflow in minutes and get a full picture of your new and existing issues in real time.