Zendesk Alerting That Prevents SLA Breaches
Set up real-time alerts on your Zendesk queues, backlogs, and AI-detected issues. Get notified via Slack, email, or SMS the minute metrics cross your thresholds.
Unlock 1-minute checks, multi-channel delivery, and AI-aware rules with Qvasa Enterprise.
Real-time Zendesk alerting for every CX team
Minute-level monitoring on any Zendesk metric
Backlog, wait time, CSAT dip, AI contact reason surge—if Qvasa can chart it, you can set an alert on it. Enterprise checks your Zendesk data as fast as every 60 seconds.
Set-and-forget Zendesk alert rules in seconds
Pick a widget, choose an operator, and type a number—done. No SQL or scripting, just plain-language guardrails your leads can own.
AI-aware alerting
Trigger on spikes in AI categories like *Product Deficiency* or a new DSAT reason. Catch issues humans would miss until it’s too late.
Deliver Zendesk alerts your way—without the spam
Slack, email, or SMS. Auto-acknowledge stops repeat pings once a ticket is underway; manual mode keeps alerting until you say it's fixed.
Zendesk Alerting Features by Plan
| Basic | Professional | Enterprise | |
|---|---|---|---|
| Features | Free / Essentials | Request a Demo | Request a Demo |
| Alert on any demand and outstanding tickets. | Included | Included | Included |
| Alert on any metric | Not included | Not included | Included |
| AI category & generative triggers | Not included | Not included | Included |
| Group-by alerts (channel, brand…) | Not included | Included | Included |
| Fastest check interval | Hourly | 10 min | 1 min |
| Slack & Email delivery | Included | Included | Included |
| SMS delivery | Not included | Not included | Included |
| Webhook delivery (soon) | Not included | Not included | Included |
| Auto-acknowledge spam guard | Included | Included | Included |
| Unlimited alert rules | Limited | Unlimited | Unlimited |
| Admin-only rule creation | Not included | Not included | Included |
| 99.99% delivery SLA | Included | Included | Included |