Stop SLA breaches before they start
Qvasa watches every queue, KPI, and AI driver in real time and pings your team the minute trends go off-track.
Unlock 1-minute checks, multi-channel delivery, and AI-aware rules with Qvasa Enterprise.
Real-time guardrails for every CX team
Minute-level monitoring on any metric
Backlog, wait time, CSAT dip, AI contact reason surge-if Qvasa can chart it, you can set a threshold on it. Enterprise checks as fast as every 60 seconds.
Set-and-forget rules in seconds
Pick a widget, choose an operator, and type a number-done. No SQL or scripting, just plain-language guardrails your leads can own.
AI-aware alerting
Trigger on spikes in AI categories like *Product Deficiency* or a new DSAT reason. Catch issues humans would miss until it’s too late.
Escalate your way-without the spam
Slack, email, or SMS. Auto-acknowledge stops repeat pings once a ticket is underway; manual mode keeps alerting until you say it’s fixed.
Threshold Alerting by Plan
| Basic | Professional | Enterprise | |
|---|---|---|---|
| Features | Free / Essentials | Request a Demo | Request a Demo |
| Alert on any demand and outstanding tickets. | Included | Included | Included |
| Alert on any metric | Not included | Not included | Included |
| AI category & generative triggers | Not included | Not included | Included |
| Group-by alerts (channel, brand…) | Not included | Included | Included |
| Fastest check interval | Hourly | 10 min | 1 min |
| Slack & Email delivery | Included | Included | Included |
| SMS delivery | Not included | Not included | Included |
| Webhook delivery (soon) | Not included | Not included | Included |
| Auto-acknowledge spam guard | Included | Included | Included |
| Unlimited alert rules | Limited | Unlimited | Unlimited |
| Admin-only rule creation | Not included | Not included | Included |
| 99.99% delivery SLA | Included | Included | Included |