Free
Get started with basic analytics
- 1 Live Dashboard
- 1 Hourly Alert
- Standard Metrics
- Admin-only Access
Essentials
For growing support teams
- Up to 20 Dashboards
- Hourly Alerts
- 100 Users
- Email Support
Most Popular
Professional
Advanced analytics & integrations
- Everything in Essentials
- Unlimited Dashboards
- Sunshine Conversations
- Agent Performance
- Scheduled Exports
- Guided Onboarding
Enterprise
For large-scale operations
- Everything in Professional
- AI Analytics Suite
- Minute-Level Alerts
- Historical Backfill
- SSO / SAML
- Premium Support
Add-on
Bot Analytics +$10/agent