Platform · Agent QA

Every conversation graded.
Every grade explained.

AI grades every qualifying email, chat, and call against your rubrics, and writes out why:

  • 14 built-in rubrics with valence bands
  • Per-interaction or per-ticket rollup grading
  • Weighted scorecards roll quality and speed into one score
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01

Grade

Every rubric is a set of graded categories across empathy, clarity, troubleshooting, closing quality, and more. Each grade lands in a negative, neutral, or positive valence band.

Empathy & TonePositive
ClarityPositive
Closing QualityNeutral
02

Explain

The AI picks a category and writes the reasoning, ready for coaching conversations.

Closing Quality · reasoning
"Acknowledged the frustration and set a clear expectation, but closed without confirming the refund timeline."
03

Score

17 built-in weighted scorecards render as snapshot tables, time series, or summary strips. Agent dashboards auto-filter to the viewing agent.

Email performance scorecard
Maya92
Jordan87
Priya81
14Built-in rubrics
17Built-in scorecards
4Interaction kinds

Coach with evidence.

Start free, or see it on your own queues in a 30-minute demo.

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