Your Data is Scattered
In the last 24 hours, your support team handled 2,847 customer interactions across multiple platforms. But this data lives in silos - disconnected, impossible to analyze holistically.
Each dot represents one interaction. Notice how they're scattered with no visible pattern.
Data From Everywhere
Your interactions come from 4 different platforms. Zendesk handles the bulk, but AI agent deflections, live chat, and messaging each tell part of the story.
Without unification, you're blind to 56% of your customer interactions.
Every Event, Instantly
Qvasa streams every event as it happens — from every source, all the time. No batch jobs. No delays. Your data is live the moment it exists.
Watch the data flow into a unified stream in real-time.
Automatic Categorization
AI analyzes each interaction instantly. Is it a support issue or sales inquiry? What's the topic? No manual tagging required — categories are assigned automatically.
Every conversation is classified in real-time as it flows through your system.
AI-Generated Sub-Categories
Within each category, AI generates specific sub-topics automatically. No predefined taxonomy needed — the system discovers what matters in your data.
Top technical issues surface instantly. Click any to see the underlying conversations.
Predict Customer Satisfaction
AI analyzes every conversation to predict satisfaction — even when customers don't respond to surveys. 10% are predicted dissatisfied — these are your at-risk customers.
The red slice represents 285 likely unhappy customers. Catch them before they churn.
Why Customers Reach Out
"Where's my order?" is your #1 contact reason at 18%. Password resets are #2 at 15%. These insights used to take weeks of manual analysis.
Each bar shows volume and percentage. Drill into any category with one click.
Patterns Emerge
Volume spikes 47% every Tuesday at 2pm. Billing questions surge after the 1st of each month. These patterns let you staff proactively.
The timeline reveals rhythms invisible in raw data.
Insights You Can Act On
All this analysis powers live dashboards, smart alerts, and AI summaries. Set granular alert conditions on any metric — by customer tier, issue type, time window, or any combination.
From 2,847 chaotic data points to a single source of truth.
Ask Your Tickets Anything
Select any group of tickets and ask a question. "What product issues are driving these complaints?" AI analyzes the conversations and surfaces patterns you'd never find manually.
Turn thousands of tickets into instant insights with natural language.
Your Team, Ranked
See who's crushing it. Sarah Chen leads with 127 tickets at 99% SLA compliance and 98% CSAT. Notice David Kim's 84% SLA — he may need support on response time.
Sort by tickets, SLA, CSAT, or handle time. Click any agent to drill into their queue.
Are You Meeting Goals?
First response time: 94% within SLA. Resolution time: 87% compliant. That 6% gap in first response? It's costing you 171 unhappy customers today.
Real-time SLA gauges update every minute. Get alerted before you breach.
Self-Service Success
Your AI agents deflected 892 conversations today — that's 31% handled without human intervention. Password resets have a 78% deflection rate. Order status? Only 23%.
Identify which intents to automate next for maximum ROI.
Chaos → Clarity
From 2,847 scattered data points across 4 platforms to one unified source of truth. Real-time insights. Actionable intelligence. Happy customers.
This is Qvasa.
See Your Data Transform
Book a demo with your actual Zendesk data. Watch chaos become clarity in real-time.
Request a DemoConnect Every Data Source
Zendesk
Support, Chat, Talk, Side Conversations, Answer Bot
AI Agents
Sunshine Conversations, Forethought
Messaging
Quiq, Sunshine Conversations
Data Sources
AWS S3 for custom data imports
From Data to Decisions
Live Dashboards
Real-time KPIs updating every second
Reports
Scheduled and ad-hoc analytics
Smart Alerts
Slack, email, SMS notifications
AI Insights
Auto-generated summaries and explanations
Scorecards
Agent performance metrics
Deep Dive Into Performance
Agent Leaderboards
Real-time rankings by tickets, CSAT, handle time, and custom metrics
SLA Tracking
Monitor first response, resolution, and customer wait times
AI Agent Analytics
Deflection rates by intent, handoff analysis, self-service optimization
AI Drill-Ins
Click any metric to see underlying tickets with AI summaries
Ready to unify your support data?
See how Qvasa transforms 2,847 daily interactions into actionable intelligence.
Request a Demo