Platform · Floor Control
Your playbook,
Your playbook,
running itself.
Set a threshold on any metric. When it breaches, Qvasa tells the people who own it, or acts on the floor directly:
- Alerts @-mention the agents who own the tickets
- Capacity rules raise concurrency when a channel backs up
- Agents swap skills and channels the second demand flips
01
Watch for it
Thresholds on any of 1,500+ metrics: a fixed line, or a percentage against your own baseline. Recovery thresholds stop the flapping.
Fixed threshold> 75
Vs baseline+30%
Recovery< 60
02
Say it
The alert reaches people where they already are, with AI context on what's driving the breach. Not a dashboard someone has to be watching.
Slack
#billing-team · @-mentions the ticket owners
Email · SMS · PagerDuty
Escalation that survives a closed laptop
Webhooks
Custom payloads → your own systems
03
Fix it
Or skip the human entirely. Capacity rules and skill swaps act on the floor the moment the rule fires, and stand down when the metric recovers.
11:20 · Breach
Billing chats 78 ▲ 34%
11:21 · Capacity rule
Concurrency 3 → 5, billing-skilled agents
11:48 · Recovered
Back under target, rule stands down
1,500+Alertable metrics
5Alert channels
ZeroFlapping, recovery thresholds built in
Write the rule once.
Start free, or see it on your own queues in a 30-minute demo.