Every bot conversation. Zero blind spots.
Track deflection, hand-offs, and CSAT in milliseconds across Sunshine & Quiq-no other reports required.
Unlock unlimited bot KPIs, AI contact reasons, and minute-level alerts with Qvasa Bot Analytics (Enterprise add-on).
Turn chatbot black boxes into actionable insight
Instant pulse on every automation
See live hand-off %, self-solve %, fall-back count, and average message depth the moment a user hits send. 100% of messages stream in in milliseconds.
AI-tag every conversation-no training required
Generative contact-reason tagging groups sessions into plain-English buckets like “Password reset” or “Pricing question.” Attach additional fixed or generative workflows (e.g., inferred CSAT + DSAT reason) in a click.
Drag-and-drop dashboards & drill-ins
Add horizontal bar charts, deflection leaderboards, or full interaction tables to any Live Dashboard. Click a bar to open the full transcript, then export the slice to CSV for deeper analysis.
Threshold alerts keep SLAs safe
Set a rule like Deflection < 60%” and Qvasa pings Slack, email, or SMS within a minute.
Bot Analytics at a glance
| Without Add-on | Enterprise + Bot Analytics | |
|---|---|---|
| Features | N/A | Request a Demo |
| Real-time Sunshine Conversations ingest (<1 s) | Not included | Included |
| Deflection rate | Not included | Included |
| Handoff % to agents | Not included | Included |
| Fallback count & rate | Not included | Included |
| Avg. messages per session | Not included | Included |
| Generative contact reasons | Not included | Included |
| Attach extra AI workflows (CSAT, DSAT reason…) | Not included | Included |
| Drag-and-drop bot widgets | Not included | Included |
| Interaction table + transcript drill-in | Not included | Included |
| Filter by any attribute / AI label | Not included | Included |
| CSV & API export | Not included | Included |
| Alert on any bot KPI | Not included | Included |
| Min alert cadence | - | 1 min |
| Alert channels | - | Slack · Email · SMS |