Know every satisfaction signal - even when no one clicks the survey
Break down CSAT by solver and assignee, surface AI-inferred scores on unrated tickets, and see exactly why customers are dissatisfied.
Unlock solver-vs-touched splits, inferred CSAT, and root-cause DSAT insights with Qvasa Enterprise.
See the ‘why’ behind every unhappy customer
Generative DSAT reasons in plain English
Pinpoint which agents *solve* well and which leave tickets happier than they found them. Drill into the DSAT reason to understand where you can do better.
AI Inferred CSAT fills the response gap
Our model predicts CSAT on unrated tickets in milliseconds-so that silent majority finally counts in your KPI stack.
Proactive alerts when CSAT slips
Set a threshold-say CSAT < 90 %-and Qvasa pings Slack, email, or SMS the moment a trend heads south.
CSAT & DSAT by Plan
| Basic | Professional | Enterprise | |
|---|---|---|---|
| Features | Free / Essentials | Request a Demo | Request a Demo |
| Native Zendesk CSAT capture | Included | Included | Included |
| CSAT split by *solver* | Not included | Included | Included |
| CSAT split by *any assignee* | Not included | Included | Included |
| AI-inferred CSAT on unrated tickets | Not included | Not included | Included |
| DSAT reason (3-7 words, generative) | Not included | Not included | Included |
| Separate ‘Inferred CSAT’ metric | Not included | Not included | Included |
| Threshold alerts on CSAT drop | Not included | Not included | Included |
| Alert channels | Slack · Email | Slack · Email | Slack · Email · SMS |
| Standard Zendesk attrs filters | Included | Included | Included |
| Limited custom fields (checkbox / dropdown / multiselect) | Included | Included | Included |
| Full field filtering (all custom, text, org, groups…) | Not included | Included | Included |
| Filter by any AI label | Not included | Not included | Included |
| Click-through to full ticket thread | Included | Included | Included |
| CSV export of filtered tickets | Not included | Included | Included |
| API access (incl. AI fields) | Not included | Not included | Included |